How does the Care Plan work? +
You choose your plan and sign up with your details. We call you to confirm your plan and set up a direct debit via GoCardless. Once active, we contact you 3 weeks before each clean is due to book a convenient slot. Your price never changes.
Can I really cancel anytime? +
Yes — no minimum term, no cancellation fee. Cancel by calling us or via WhatsApp. We keep subscribers because the service is excellent, not because of a locked contract.
What does "price locked against inflation" mean? +
Your monthly amount never increases while you remain a subscriber. If we raise our one-off prices for new customers, your plan price stays exactly the same. This is your reward for committing to us — we commit to your price.
What if I get a new oven or upgrade? +
Just let us know and we'll adjust your plan. Moving from single to double, or adding a range cooker — we switch your plan without any cancellation. Your locked-in status is retained.
Is the Home Care plan really the best value? +
Yes — the Home Care plan at £11.99/month includes both a full oven clean and a hob clean each year. A hob clean alone costs from £20 as a one-off. At £143.88/year you're getting both services in one plan, fully price-locked.
How is payment taken? +
Monthly by direct debit via GoCardless — the UK's most trusted direct debit provider used by thousands of businesses. You get full advance notice before any payment is taken, and you can cancel the mandate instantly through your bank at any time.